FAQ's
General
Are Chicky Skins made fresh to order?
Yes! Every order is freshly fried and prepared on a daily basis.
Where are the pickup locations?
We currently have one pickup location which is located at: 473 Stony Point Rd, Santa Rosa, CA 95401
Hours of Operations:
Monday - Friday 11am -3pm, 4:30pm - 7pm
Saturday 11am - 3pm
Sunday - Closed
Do you sell Chicky Skins in stores?
Unfortunately, not at this time.
Does the pickup location carry extra stock?
No! The pickup location does not carry any extra stock. All orders must be purchased in advance at WWW.CHICKYSKINS.COM before pickup.
Do you ship internationally?
Currently we only ship within the US.
Can I place a bulk order?
Yes! To place a bulk order please contact us at WWW.CHICKYSKINS.COM or visit my Instagram page at whats_jammie_eating
You're always sold out, when will Chicky Skins be restocked?
I haven't received any notifications or an email confirmation.
During checkout, please make sure to enter the email address where you'd like to receive order confirmations and shipping updates. If you prefer to receive updates by text message, be sure to provide your mobile phone number and opt in to text notifications at checkout. Standard message and data rates may apply. If you didn't provide an email address or phone number during checkout, you may not receive order or shipping notifications. If you have any questions about your order, please contact us, and we'll be happy to help.
I ordered the wrong item(s). Can I make an update or change to my order?
It depends on where your order is in the fulfillment process. If your order has not yet been shipped, there may still be time for us to catch it and make the requested change. However, if your package has already been sent out for shipping, we will need to wait until the package is returned to us before we can process an update or change. The best way to ensure we have time to make a change is to contact us as soon as possible after placing your order.
Shipping
When will I receive my order?
Once payment is received, it can take up to 10-14 business days to process and fulfill your order. From there your order will be shipped out standard shipping with tracking info.
Do you offer local pickup?
Yes! We encourage local customers to take advantage of our local pick ups for faster service. Pick up location: 473 Stony Point Rd, Santa Rosa, CA 95401
Hours of Operations:
Monday - Friday 11am -3pm, 4:30pm - 7pm
Saturday 11am - 3pm
Sunday - Closed
When will my local pick up order be ready?
Once payment is received, orders will typically take 5-7 business days to process and fulfill orders. Pick up location: 473 Stony Point Rd, Santa Rosa, CA 95401
Hours of Operations:
Monday - Friday 11am -3pm, 4:30pm - 7pm
Saturday 11am - 3pm
Sunday - Closed
Can I change my shipping order to local pick up?
Unfortunately, once an order is placed we cannot make any changes to local pick up.
I never received my package/and or it was marked delivered.
Once a package has been marked as "delivered"by USPS, we are not responsible for lost, stolen, or misdelivered packages. At this point, we recommend contacting your local USPS office as soon as possible to see if they can help locate the package. You may also want to file a claim or request a GPS delivery investigation with USPS, as they can provide additional details about where the package was delivered. Alternatively, please double check your email confirmation and see if you have it shipped to the correct
address.
My package was not delivered to my address and was delivered to a P.O. Box at a post office.
Based on the information available to us, USPS may have internally redirected, rerouted, or held the package due to an address-related issue, forwarding request, delivery restriction, or other circumstances within their system. Since the tracking specifically shows “Delivered, PO Box,” the best way to determine why this occurred and where the package was actually delivered is for the customer to contact their local USPS office with the tracking number. Packages are shipped to the address provided by the customer on their order.
Can I update my shipping address? / I put the wrong shipping address.
If your order is still processing, we may be able to update your shipping address. Please contact us as soon as possible with your correct address so we can make the change before your order ships.
If your order has already been fulfilled or shipped, we're unfortunately unable to make any changes to the shipping address. At that point, we recommend contacting USPS to see if they can assist with rerouting your package.
I received a notification that my order could not be delivered / unknown address.
Please verify that your shipping address is correct before completing your order at checkout. If your order has already shipped, we are unable to make changes to the shipping address. We must wait until USPS marks the package as undeliverable and returns it to us. While the package is being returned, please contact us so we can begin working on a resolution as quickly as possible. Once we receive the returned package, we'll help you with the next steps to get your order to the correct address.
Returns / Refunds
Do you offer returns?
Yes we do! However, due to the nature of our products we can only accept unopened items. Please note that retuns/refunds are based on approval and buyer is responsible for return shipping.
How long does it take to get a refund?
In most cases, you will receive the refund within 10 business days. Processing time can vary between banks.
I received the wrong item?
In the event that you receive the wrong item please contact us immediately at CHICKYSKINS@YAHOO.COM