FAQ's
General
Are Chicky Skins made fresh to order?
Yes! Every order is freshly fried and prepared on a daily basis.
Where are the pickup locations?
We currently have one pickup location which is located at: 473 Stony Point Rd, Santa Rosa, CA 95401
Hours of Operations:
Monday - Friday 11am -3pm, 4:30pm - 7pm
Saturday 11am - 3pm
Sunday - Closed
Does the pickup location carry extra stock?
No! The pickup location does not carry any extra stock. All orders must be purchased in advance at WWW.CHICKYSKINS.COM before pickup.
Can I place a bulk order?
Yes! To place a bulk order please contact us at WWW.CHICKYSKINS.COM or visit my Instagram page at whats_jammie_eating
You're always sold out, when will Chicky Skins be restocked?
Our Chicky Skins are our most in demand top selling item, we do sell out fairly quickly. Stay connected and follow us on Instagram for the latest updates! Or you can sign up here and get all the info on what's happening next.
Shipping
When will I receive my order?
Once payment is received, it can take up to 7-10 business days to process and fulfill your order. From there your order will be shipped out standard shipping.
Do you offer local pickup?
Yes! We encourage local customers to take advantage of our local pick ups for faster service. Pick up location: 473 Stony Point Rd, Santa Rosa, CA 95401
Hours of Operations:
Monday - Friday 11am -3pm, 4:30pm - 7pm
Saturday 11am - 3pm
Sunday - Closed
When will my local pick up order be ready?
Once payment is received, local pick up orders will typically take 5-7 business days to process and fulfill orders. Pick up location: 473 Stony Point Rd, Santa Rosa, CA 95401
Hours of Operations:
Monday - Friday 11am -3pm, 4:30pm - 7pm
Saturday 11am - 3pm
Sunday - Closed
Do you ship internationally?
Currently we only ship within the US.
Can I change my shipping order to local pick up?
Unfortunately, once an order is placed we cannot make any changes to local pick up.
Returns / Refunds
Do you offer returns?
Yes we do! However, due to the nature of our products we can only accept unopened items. Please note that retuns/refunds are based on approval and buyer is responsible for return shipping.
How long does it take to get a refund?
In most cases, you will receive the refund within 10 business days. Processing time can vary between banks.
I received the wrong item?
In the event that you receive the wrong item please contact us immediately at CHICKYSKINS@YAHOO.COM